Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list.
Bayshore Home Health, a division of Bayshore Healthcare Ltd., is looking for an enthusiastic, dedicated individual to join our team in the role of Client Experience Coordinator. If you are passionate about customer service and have a high attention to detail, Bayshore is the place to showcase your skills!
Job Summary:
The Client Experience Coordinator is responsible for coordinating client care, service plans and schedules, including those of field employees and service providers. You will ensure all client needs are met in a timely and efficient manner by maintaining up-to-date scheduling information and data, tracking employee and service provider availability, and making necessary adjustments to accommodate both client and employee/service provider schedule requests. Through effective communication and exceptional organizational skills, you will contribute significantly to overall client experience, while ensuring operational efficiency.
Key Responsibilities
- Collaborate with the Clinical Leader and Lifestyle Advisor to address client care requests and share valuable insights, enhancing our collective service delivery.
- Work closely with the Clinical Leader to develop client care teams and schedules, ensuring a precise match between client needs and Field employee qualifications, and fostering a cohesive team environment.
- Communicate schedules to clients and Field employees, promoting transparency and teamwork.
- Perform accurate data entry and maintain strict confidentiality standards, supporting the integrity of our team’s work.
- Provide training and support to Client Experience Coordinators and assist with onboarding new Field employees, contributing to a collaborative and skilled team.
- Engage in client and employee satisfaction initiatives, offering feedback and follow-up to drive continuous improvement and team excellence.
- Receive, process, address and document client compliments, concerns and complaints, while communicating these to the Clinical Leader and Director of Growth and Operations as required.
- Market and promote Aging in Place (Vyta) solutions to clients aligned with the Consumer division’s Sales and Marketing Plan.
- Undertake additional tasks as requested, demonstrating flexibility and a commitment to supporting the team’s overall success.
Join our team and unlock exciting opportunities for career growth, paid training, and access to both internal and external educational programs. Enjoy the added benefits of our comprehensive group extended health and retirement plans, designed to support your well-being and future.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Recruitment Team
Email: bmprecruiter@bayshore.ca
855-272-5700
Bayshore Medical Personnel is honored to support those who have and those who continue to serve and protect our country. Bayshore Medical Personnel is proud to partner with Military Family Services, Canadian Forces Morale and Welfare Services in order to bring quality careers in nursing, pharmacy, occupational health and occupational therapy to the attention of military spouses. Wherever possible BMP will attempt to provide continuous professional employment to spouses as military members are deployed across the country. We understand the resilience required by military spouses to continually seek new employment opportunities while being relocated together with their families, and being away from loved ones during deployment. Positions we recruit include: Pharmacist Pharmacy Assistant Physician (RCMP and VAC) RN Community Health RN Occupational Health RN Primary Care RN Case Manager RN Dental Sedation RN Mental Health RPN/LPN Occupational Therapist
Bayshore Medical Personnel is part of the staffing division of Bayshore HealthCare, one of the largest providers of health care in Canada and has been in business over 50 years. Voted as One of Canada’s Best Employers by Forbes, Bayshore is also a platinum winner of Canada’s Best Managed Companies award since 2006.