The IT Program Manager is responsible for overseeing the planning, implementation, and management of IT programs that support the university’s academic, administrative, and research goals. This role involves coordinating cross-functional teams, ensuring projects align with institutional strategies, and delivering technology solutions within scope, budget, and timeline.

Roles and Responsibilities

• Lead and manage IT programs that align with the university's academic and operational goals.
• Define program objectives, deliverables, and success metrics in collaboration with stakeholders.
• Partner with faculty, staff, students, and IT teams to assess needs and develop technology-driven solutions.
• Facilitate communication between departments to ensure program alignment and stakeholder satisfaction.
• Oversee multiple IT projects within the program, ensuring timely and cost-effective delivery.
• Manage resources, schedules, and budgets to achieve program milestones.
• Identify and mitigate risks associated with IT programs, ensuring compliance with university policies, IT governance, and regulatory standards.
• Build and manage cross-functional project teams, fostering a culture of collaboration and innovation.
• Provide mentorship and guidance to team members to achieve program objectives.
• Develop and maintain dashboards, reports, and presentations to communicate program progress and performance to university leadership.
• Stay informed on emerging IT trends and integrate best practices into university programs for continuous improvement.

Qualifications and Skills

• 5+ years of program or project management experience in IT, preferably in a higher education environment.
• Strong knowledge of IT systems, software, and emerging technologies.
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with project management tools and methodologies (e.g., Agile, PMP certification).

• Experience managing IT programs in a university or educational institution setting.

• Familiarity with ERP systems, learning management systems, or university-specific IT applications.
• Knowledge of IT security protocols and data privacy regulations.

• Certification in IT Service Management (e.g., ITIL).

Education

• Bachelor’s degree in Computer Science, IT, or related field; advanced degree preferred.