Position Type:
Permanent*
Closing date:
2025-01-23*
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
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The System Administrator’s principal role is to provide technical and on-call support, in support of the Medavie Health Services group of company’s critical operations systems, including but not limited to, the critical applications Computer Aided Dispatch (CADs), IT infrastructure and other related IT equipment, field operations, and desktop support as required.
The role is to manage and maintain our business applications, IT systems and infrastructures. Additionally, you are to understand the organization technology needs and recommend appropriate IT Solutions. Also with this role, you will be responsible for installing or upgrading Windows-based systems and servers, databases, managing user access to the servers, and maintaining the quality and operation of IT application and services. To ensure success as a Systems Administrator, you should have in-depth knowledge of Windows server setup, deployment, and maintenance, familiarity with procedures and standards related to IT industry and the ability to solve complex IT issues. Ensuring the smooth running of the company’s critical Infrastructure and server systems, while maintaining a high level of security.
The Systems Administrator will examine and evaluate current systems, identifying system requirements and work as a liaison among stakeholders to track additional requirements and features. The Systems Administrator is also responsible for performing standard testing and provide solutions to ensure high levels of performance and security. The System Administrator should have a positive/can-do attitude, excellent problem-solving skills, work well under pressure, and is committed to continuous learning.
The position entails but is not limited to the following:
Responsible for the maintenance, configuration, and reliable operation of computer systems, business applications, servers, and IT infrastructures
Perform upgrades and installation of IT server hardware, server software, manage virtualized environments and related backend business applications.
Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades.
Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
Work with other IT teams to support the technology needs of the staff members in the organization.
Configure and deploy business applications to end -users.
Participate in IT Support after hours on-call rotation.
Provide In-House maintenance for applications and/or liaise with the software vendor to ensure that upgrades and enhancements are applied and tested.
Create, update, and maintain proper support documentation on various systems, issues, and solutions.
QUALIFICATIONS AND REQUIREMENTS:
Post-secondary education in Computer Sciences or Information technology or equivalent experience.
5 years’ experience in the IT industry with a minimum of 5 years’ experience in Systems Administration Windows operating systems.
Certification Qualification MCSE. A+ Certification (or equivalent that must be on the job training experience).
Working knowledge of SQL Database management, virtualization, VMWare, or equivalent experience with scripting and automation tools Additional requirements are strongly considered as an advantage.
Familiarity with Healthcare Technology Systems, Computer Aided Dispatch, Electronic Patient Care Reporting Systems, etc.
Familiarity with Windows Cluster Service (WSFC)
Familiarity on VOIP Telephony systems and applications
Knowledge of incident tracking applications such as Cherwell, is considered an asset or similar IT Service Desks Tools/Application (Zendesk, ServiceNow, Jira, etc.).
The ability to organize and manage distributed servers, understanding of VM wares, Server Clusters and High Availability
(configuring out backup and recovery functions and always monitoring the performance of servers.)
Ability to manage virtual machines, configure, backup and restore
An understanding of MS Office Admin, TCP/IP networking, Internet LAN/WAN, cloud-based systems, and firewall technologies.
Strong knowledge of Azure Cloud Technology and operation
Familiarity with database system administration including Microsoft SQL server.
Strong interpersonal and communication skills.
Strong End-User Support skills capable of explaining simple procedures in writing or verbally.
Ability to prioritize a wide range of workloads with critical deadlines.
#CBM2
#LI-VS2
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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Kristen Drapeau – Senior Recruitment Consultant
Kristen.Drapeau@medavie.bluecross.ca
Kriysta Duguay – Recruiter
Krysta.Duguay@medavie.bluecross.ca
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: