About Bayshore:
Bayshore is looking for a Client Service Coordinator to join our amazing team in Barrie. This important customer service role in Office is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU!
Duties And Responsibilities
· Handle and document prospective client inquiries regarding requests for care and service
· Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
· Reports and Collaborates with other Case Managers, funder or government program as required.
· Notify clients and Field employees regarding initial and ongoing schedules.
· Complete data entry and maintain accurate current scheduling documentation.
· Participate in client satisfaction initiatives.
· Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
· Participate in ongoing internal and/or external continuing education activities.
· Adhere to Bayshore Policies and Procedures.
· Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
· Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
· Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
· Complete other tasks as requested. Hours Of Work This is a CASUAL position that would include various hours throughout the week, but ideally, we are looking for someone that is willing to work evenings and every weekend preferably.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Recruitment Team
Email: bmprecruiter@bayshore.ca
855-272-5700
Bayshore Medical Personnel is honored to support those who have and those who continue to serve and protect our country. Bayshore Medical Personnel is proud to partner with Military Family Services, Canadian Forces Morale and Welfare Services in order to bring quality careers in nursing, pharmacy, occupational health and occupational therapy to the attention of military spouses. Wherever possible BMP will attempt to provide continuous professional employment to spouses as military members are deployed across the country. We understand the resilience required by military spouses to continually seek new employment opportunities while being relocated together with their families, and being away from loved ones during deployment. Positions we recruit include: Pharmacist Pharmacy Assistant Physician (RCMP and VAC) RN Community Health RN Occupational Health RN Primary Care RN Case Manager RN Dental Sedation RN Mental Health RPN/LPN Occupational Therapist
Bayshore Medical Personnel is part of the staffing division of Bayshore HealthCare, one of the largest providers of health care in Canada and has been in business over 50 years. Voted as One of Canada’s Best Employers by Forbes, Bayshore is also a platinum winner of Canada’s Best Managed Companies award since 2006.