Customer Service Agent (Temp-to-Perm)

BGRS (A Sirva Company)

Ottawa, Ontario

Salary: Information not available

County: 39

Job Description

Posted Tuesday, March 12, 2024 at 4:00 AM

Role Overview

As a Customer Service Agent, you will contribute to Sirva’s success by serving as the first point of contact between Sirva and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.

What You’ll Be Doing

- Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with minimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre

What You Bring to Sirva

High school diploma or equivalent
Previous experience in a customer support role through a contact center preferred
Strong phone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multitask, set priorities, and manage time effectively
Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

Key Competencies:

Excellent verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Tech savvy
Judgment
Adaptability
Team work
Stress tolerance
Resilience

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO)

What Sirva Offers

Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

Job Details

Pay Type: Salary

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

Anna.Oshinsky@sirva.com

About BGRS (A Sirva Company)

Sirva is recognized as the preeminent leader in the mobility industry and the only globally integrated mobility service solutions company.

Our worldwide team of mobility experts offers the most comprehensive portfolio of value-added services and technology solutions to HR and Mobility leaders and mobile employees. We help guide employees through the relocation process to ensure a seamless experience, providing the perfect blend of self-service and personalized support.

Whether you are relocating a key executive for the first time or an entire team of engineers overseas, Sirva enables you to fully outsource your program or design a customized solution. We are hiring for customer service type role to assist with the Canadian Arm Forces and the Treasury Board of Canada Secretariat with their relocations and moves.