Hybrid in Toronto, ON/Remote in Ontario
1 year contract with possible extension

The ServiceNow Platform Architect creates, manages, and ensures compliance on an enterprise-wide architectural vision and framework for the ServiceNow platform to ensure enduring success. This role is a subject matter expert and provides expert technical advice and guidance for all ServiceNow core instances and associated modules to all I & IT teams and business units leveraging the platform and any Application Managed Services providers supporting any core instance.

 

Functional/Technical

 

• Drive standardization and best practice platform management to maintain ServiceNow platform and architecture model.

 

• Institute technical governance to optimize platform performance and minimize technical risk across the platform and solutions leveraging the platform.

 

• Identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements.

 

• Support remediation of configurations not aligned to ServiceNow best practices.

 

• Enable rapid upgrades and support innovation that drives new value.

 

• Evaluate, assess upstream and downstream impacts of new features and enhancements before implementation.

 

• Provide technical leadership to I&IT projects.

 

• Validate and confirm that the product design, configuration/development artifacts, and quality control results meet the expectations of I&IT stakeholders and business users who use the product.

 

• Make technical decisions and document them in Architecture Decision Records (ADRs), including technology product details, integration patterns to be used, and solution topology.

 

• Consult, inform and align with business and technology stakeholders. Create the ServiceNow product roadmap and technology plans, ensuring alignment of plans and schedules with Product Integration plans and schedules.

 

• Create, distribute, refine and maintain architecture artifacts conforming to the Enterprise Systems Engineering (ESE) standards and guidelines.

 

• Provide technical leadership and guidance to Solution Architects (whether internal or from vendors). Check the artifacts created by SAs and other technical roles for quality and adherence to standards and expected level of quality and coverage.

 

• Optimize instance subscription and utilization and module subscriptions. Ensure the right solution and licensing to achieve the desired business capabilities.

 

• Support various current and future infrastructure services, products, technologies, and back/front-office projects using the ServiceNow platform.

 

• Provide day-to-day architectural support of all ServiceNow instances to ensure optimal configuration and performance This includes all integrations.

 

• Provide support as needed in the analysis, troubleshooting, and resolving of reported issues in ServiceNow.

 

• Participate in Scrum and Agile methodologies in developing ServiceNow.

 

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

 

• Work with IT and the business to understand business requirements and, where applicable, advise on the configuration and development of modules to meet customers' business outcomes and requirements.

 

• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements.

 

• Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.

 

• Create overall technical architecture, including design documentation and process flows, for ServiceNow implementations that align with customer business requirements.

 

• Establish architecture standards and provide guidance to the project team on the technical design documents format and content.

 

• Evaluate new features in ServiceNow releases and build business cases around suitability/applicability with current environment.

 

• Collaborate with the Engagement Managers team on the projects estimates and solution approach.

 

• Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes.

 

Act as a subject matter expert on ServiceNow platform and design technical solutions, including integrations with external systems.

 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.