Roles and Responsibilities

• Provide assistance to customers through chat, email, and phone.
• Handle inquiries related to travel insurance coverage, medical treatments, and hospital services.
• Support customers during emergencies and verify coverage for services both locally and abroad.
• Respond to requests promptly and identify eligibility for claims and other benefits.
• Maintain detailed records of interactions and escalate issues when necessary.
• Collaborate with team members to ensure seamless customer service.
• Participate in training sessions and team meetings for continuous improvement.

Qualifications and Skills

• Prior experience in a call center or customer service environment is an asset.
• Strong communication skills, both verbal and written.
• Ability to work various shifts, including evenings and weekends.
• Proficiency in managing multiple tasks simultaneously in a fast-paced environment.
• Familiarity with insurance services is beneficial but not required.
• Additional languages are an asset but not mandatory.
• High level of empathy, patience, and attention to detail.