Our large client in the healthcare industry is seeking an Intake Coordinator to join their team. The role will play a key part in maintaining front-end administration and supporting service operations.

Location: Downtown Toronto (Hybrid - 2 days on-site)
Contract: 6-month contract with the possibility of extension

Key Responsibilities:

• Respond to emails and phone calls.
• Open and close files in the internal tracking system.
• Complete service relations intake processes with stakeholders.
• Notify relevant leadership of concerns.
• Assist in case management by providing responses to stakeholders.
• Participate in staff training sessions as directed.
• Assist with internal reporting.
• Develop and update policies, procedures, and guidelines to maintain compliance and promote quality improvement.
• Respond to inquiries from public agencies.
• Track feedback and report trends to leadership.
• Support the implementation of new technology solutions to enhance service operations.
• Participate in a cross-functional team for compliance and quality assurance.

Qualifications:

• Bachelor’s Degree or Diploma in a related field.
• Minimum of two (2) years of related experience in one or more of the following:
  • Patient relations
  • Healthcare
  • Front-end office management
  • Customer experience
• Conflict management training or Alternative Dispute Resolution certification is an asset.
• Proficiency in: Word processing software, Microsoft Office Suite (Word, Excel, PowerPoint), and Outlook.
• Quickly adapt to new software systems.

Skills and Attributes:

• Resilient and empathetic with the ability to thrive in a fast-paced, team environment with minimal supervision.
• Strong communication, interpersonal, and organizational skills.
• Excellent problem-solving, judgment, and attention to detail.
• Flexible, adaptable, and customer-focused.
• Experience working with diverse cultural backgrounds.
• Bilingual (French/English) is an asset.

This is an exciting opportunity for someone passionate about contributing to the healthcare industry. If you meet the qualifications and are eager to support key operations, apply today!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.