Support the digital product team in testing, bug tracking, project management, and managing the Group Benefits Mobile app and Plan Member site. You'll analyze member health journeys in the Manulife Mobile app to identify customer needs and assist in implementing new features to enhance these journeys. Additionally, you'll conduct market trend analysis and internal communication process optimization to inform the member digital personalization strategy and improve collaboration with partners. This role requires strong analytical, technical, and communication skills to effectively contribute to the team's goals.

Available Roles for the Summer 2025 Term:

• Digital Product
• Digital Strategy & Transformation
• Digital Member Personalization Strategy

Please note that your application will be considered for multiple positions within this job posting.

Position Responsibilities:

• Develop and manage testing plans and shared testing documents for member-facing digital products, ensuring timely updates and status reporting to senior stakeholders.
• Conduct user acceptance testing (UAT) and other member research activities to support the digital product team.
• Track, prioritize, and report on ongoing issues and bugs to ensure efficient resolution.
• Contribute to the overall digital product strategy by synthesizing insights and data to inform the roadmap.
• Utilize tools such as Figma, JIRA, Mural, and Microsoft Office suite for various project tasks.
• Analyze health and wellness journeys of Manulife plan members in the app to identify areas for improvement and propose new features or enhancements.
• Plan and collaborate with the delivery team to execute new features or improvements, estimating their impact on the customer experience.
• Research industry competitors and analyze data dashboards to identify key gaps and propose actionable solutions.
• Collaborate with data, marketing, digital tech, and operations partners to gather insights and drive improvements.
• Analyze existing communication systems, creatives, and data points to recommend strategies for enhancing digital communications and bringing synergy to these efforts.

Required Qualifications:

• Currently studying an undergraduate degree in Business, Health, or a related field.
• Experience or strong interest in digital health applications and digital products.
• Proficiency with project management and testing tools (e.g., JIRA, TestRail) is an asset.
• Strong analytical, communication, and problem-solving skills.

Application Instructions:

• Submit your resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file.
• Note: Applications are reviewed on a rolling basis, and successful candidates will be contacted by the end of January or February.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.