The Distribution Insights Analyst and Developer will collaborate with the Director of Advisor Service Delivery and play a critical role in supporting the Group Benefits Distribution organization. Collaborating with Director, the incumbent must lead the analysis, creation, development and support of high quality, cost-effective solutions for Group Benefits Distribution teams. Responsibilities include improving processes and developing user-friendly reporting and tools. This individual will be instrumental in developing and managing reporting solutions using Microsoft Power BI, focusing on building, and maintaining dashboards, and reporting to facilitate meaningful and productive conversations with external partners. The role will involve using supportive facts and details to enhance decision-making and drive organizational success. The successful candidate will possess strong analytical skills, technical proficiency, a commitment to delivering excellent service, and delivering on key pivotal initiatives.

Key Accountabilities Include:

• Construct and maintain platforms and dashboards with key performance items, incorporating business knowledge to aid impactful decision making.
• Work closely with partners to identify business needs and convert them into practical requirements designing data models and implement solutions that meet their needs.
• Partner with other business and IT teams to mine data sources, analyzing the information and using it to build dashboards, and propose data driven recommendations.
• Develop interactive and visually compelling reports and dashboards used internally and externally for business partner meetings using Power BI, ensuring data accuracy, reliability, and performance.
• Educate and train staff and senior leaders, creating self-serve environments when possible.   
• Provide User Acceptance Testing (UAT) and Steady State support.
• Proactively look for opportunities to reengineering tasks to improve efficiency and automation, reduce duplication, and minimize errors.
• Conduct thorough analysis of existing internal data and market trends to lead projects to mitigate risks and capitalize opportunities quickly.
• Use analytical tools and techniques to drive actionable strategic priorities, including the planning, execution, and measuring of success.
• Optimize and maintain existing Power BI solutions.
• Knowledge of Power BI security standard methodologies, including role-based access control and role-level security.
• Stay ahead of with industry trends and advancements in Power BI and related technologies, continuously improving our reporting capabilities.
• Experience and business knowledge of Group Benefits, including sales & service roles, and working directly with external advisors.

Job Requirements (Knowledge/Skills/Competencies):

• A Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
• 3+ years Data Analysis / Development experience
• Strong analytical skills with the ability to gather and interpret data.
• Ability to influence decision-makers at all levels
• Capacity to think critically, analyze quantitative and qualitative data, and make recommendations to help set strategic priorities and grow the business.
• Demonstrated technical proficiency (i.e., use of software tools, coding experience, Excel, etc.) 
• Proficiency in data wrangling, preprocessing, and visualization, with expertise in programming languages such as Python, R, and SQL, and a solid understanding of agile solution development principles.
• Extensive experience with data visualization tools.
• Build effective relationships and establish a prominent level of credibility with team and partners.
• Create an environment of continuous improvement.
• Ability to work under deadlines, managing multiple projects and competing priorities.
• Strong organizational, communication, and time management skills 
• Proficient experience in presentation skills, negotiating commitments, turnaround times, etc.
• Experience and business knowledge of Group Benefits, including products, sales & service roles, and working directly with external advisors.
• Knowledge of the company's business operations, systems and technology is an asset.

Personal Attributes:

• Demonstrates a commitment to delivering excellent service.
• Takes ownership and build solutions, focusing on what matters.
• Gather and synthesize information from various sources.
• Strategic approach, with initiative to explore new ideas and the ability to motivate others to accept progress and change.
• Good interpersonal and relationship building skills as well as negotiation and influencing skills.
• Has a curiosity to understand things and challenge new ideas.
• Self-starter with the ability to work independently, particularly in using sound, independent judgment, problem-solving and analytical skills.
• Highly collaborative working style.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.