If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

GB Member Operations is looking for an Electronic File Analyst to join our team.  The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment. 

As a member of our team, you will be supporting large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

In this role, you will be responsible for the overall Benefits Member data management, maintenance and integrity by providing system expertise and performing system process administration to support the set-up of new clients and the ongoing plan administration of existing clients.

Position Responsibilities:

• Act as a key liaison for PMA with respect to electronic client files; attend meetings to share information internally and with clients; gather, document and analyze client data to facilitate successful electronic data uploads.
• Confidently load and report on member data on various administrative systems.
• Provide expertise on related systems and procedures, file specifications and manual updating.
• Provide technical and administrative support to other departments as needed.
• Participate in troubleshooting and problem analysis in resolving client issues.
• Assist with bulk manual updates where applicable.
• Manage caseloads within a team with the ability to organize and prioritize in order to ensure a high level of customer service at all times.
• Liaise with the IS team on data/system issues and provide testing support

Required Qualifications:

• Excellent knowledge of Group Benefits as well as Benefits Administration
• Proven negotiation and communication skills
• Familiar with the various types of electronic files, experience working with files with a large amount of data and editing those files.
• Advanced knowledge of Microsoft Excel & SQL would be an asset

Preferred Qualifications:

• Ability to demonstrate confidence and resilience in everyday situations
• Good relationship management skills
• Good knowledge of Benefits Administration Systems (Vital Objects) would be an asset

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.