JOB SUMMARY
To be a single point of contact (non-nurse) offering case management support services to patients. Assist the 
physicians and nurses with the completion of all program-specific paperwork. Act as a resource to physicians 
who are prescribing this medication and continuous support for patients for on-going support and lab 
monitoring. This position reports into the Program Manager
DUTIES AND RESPONSIBILITIES
• Ensure patient has been enrolled through support program 
• Review patient charts (paper and electronic based); keep electronic charts 
• Gather all pertinent and appropriate information from the chart to complete the necessary forms in a concise, 
organized, and professional manner. 
• Proactively offer counseling, advocacy, and assistance for patients.
• Work closely with the site representatives to support specific customer needs. 
• Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
• Provide updates to stakeholders as requested. 
• Must be able to identify and report AEs to health Canada, Med Info and enter into source system and third-party
systems.
• Report and document Adverse Events as per Pharmacovigilance requirements. 
• Potential for large amount of telephone support required along with travel. 
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures 
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality 
Management System as well as specific performance indicators for the project 
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate 
Supervisor of any Health & Safety risks or concerns. 
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore 
personnel 
• Complete other tasks as requested